CUSTOMER SERVICE REP
Frontline support that protects your brand.
Every ticket answered the way you'd answer it yourself. Petra's Customer Service Reps are vetted for empathy, clarity, and speed — then matched to your tools and your hours.
Every ticket answered the way you'd answer it yourself. Petra's Customer Service Reps are vetted for empathy, clarity, and speed — then matched to your tools and your hours.
Empathetic, patient, and focused on creating a great experience — every time.
Your frontline for support and client success, representing your brand across chat, email and phone. Trained to de-escalate, resolve, and leave every customer feeling heard.
Book a CallEvery ticket sorted by urgency the moment it lands, so nothing sits.
Most requests closed on first contact using your macros and knowledge base.
Anything outside scope routed to the right person with full context attached.
Check-ins sent so customers know they weren't forgotten.
A weekly summary of volume, response time, and recurring issues.
"Our rep came in, followed everything we asked, and hit KPIs almost immediately. We'll keep hiring from Petra."
700+ tickets resolved monthly"She's become a huge part of our success — the leadership she shows under pressure is something you rarely find."
Hours saved every single week